Patrick Hubbard is a head geek and senior technical product marketing manager at SolarWinds, with 20 years of technical expertise and IT customer perspective. His networking management experience includes work with campus, data center, high availability and disaster recovery, and storage networks, and with VoIP, telepresence and VDI in both Fortune 500 companies and startups in the high tech, transportation, financial services and telecom industries.
In-house IT professionals and managed service providers (MSPs) have had an interesting relationship over the course of IT history. Yes, they are vastly different, but if we drew a Venn diagram of IT and the MSP, the intersection of the two is worth exploring, particularly regarding how...